UX Researcher and Designer solving compelling problems and creating engaging products through user-centered design.
Over a decade of hands-on experience leading digital projects to help people achieve their goals and make a difference in their lives.
Collaborate with product teams to generate new ideas, bring clarity to projects, and improve decision making based on user insights.
Well-versed in the agile product life-cycle employing lean and iterative methods.
Research Projects
Experienced in generative and evaluative qualitative research methods informed by product analytics.
Able to tailor approach and deliverables based on the priorities, project life cycle and unique make-up of the team.
Embedded in teams with an established research routine as well as those doing research for the first time.
Bridge the gap between insight and action with a wealth of experience as a UX designer.
Wellcome Collection Library Discovery
UX Projects
An advocate for embedded user-centered design within cross-functional agile development teams.
Experienced in full lifecycle of discovery and development including design sprint facilitation, concept exploration, user journey mapping, prototype development, interaction design, research and usability testing.
Highly collaborative and experienced building strong teams from within.
Wellcome Collection Library Viewer
“Heesoo crafted designs that simplified the experience to a delightful level for the primary persona on the project.”
David Menninger, UX DIrector at Ancestry.com
Experiences
Springer Nature
Senior UX Designer
November 2019 - Present
WELLCOME TRUST
Senior UX Designer
June 2017 - September 2019
THE BRITISH MUSEUM
Senior UX Consultant
September 2016 - November 2016
ANCESTRY.COM
Senior UX Designer
September 2010 - September 2012
and more…